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Michael P. Walsh, MCSE, MCT, CTT
5901 N. Sheridan Rd. #5JComputer Training Specialist—Technical Writer
Education:
Northwestern University, Evanston IL. BS Speech, 1973
Employment History:
January
2006-March 2006
ERS LLC, Herndon VA.
Technical
Writer and Instructional Designer
Duties: Contracted out as Technical Writer and Instructional Designer on
various corporate projects, including end user manuals and training presentation
materials. Principle client: Accenture Learning, St. Charles IL.
July 2005-Decmber 2005 and current Private Consulting and Training Contractor
Duties: Worked as an application software trainer on a per-class basis for various organizations, such as State and county government, as well as private lessons to individuals. Among these training groups are Directions Training Center in Oak Brook, IL and Productivity Point of Chicago. These classes include MS Office XP and MS Project 2002. I taught under similar circumstances during the first half of 2004.
Oct. 2004- June 2005 and Oct. 2001 – Jan. 2003 Strategic Solutions, Inc., Villa Pk IL.
Senior Business Consultant, Technical Writer
Duties: Create and design training manuals and other documentation for Firestone Tire Company’s proprietary Point of Sale software. I returned in 2004 to update the original materials.
Accomplishments:
- Wrote and designed training manuals for computer software.
I developed software-training manuals for Bridgestone-Firestone Retail operations. This included both text and graphic management to create self-instructional guides for non-technical personnel.
- Wrote documentation for other Information Technology projects.
As part of the conversion of nearly 100 retail stores to the new computer system, I wrote guides for local operators to convert their existing financial data to a new, common system.
March 2003 – September 2004 Private Consulting and Training Contractor
Duties: Worked as an application software trainer on a per-class basis for various organizations, such as State and County government, as well as private lessons to individuals. During this period I taught steadily at Directions Training Center in Oak Brook, IL. These classes include MS Office XP and MS FrontPage 2002.
April 1996 – June 2001 New Horizons Computer Learning Center, Chicago IL
Senior Instructor, Technical Instructor
Duties: Teach specialized classes in computer applications and networking at nation’s largest adult computer education supplier.
Accomplishments:
As shown in the included list, I actively taught more than 50 computer applications, many at Beginning, Intermediate and Advanced levels. My emphasis was on developing student skills related to their job needs, rather than offering straight book lectures on which buttons to push.
- Developed custom course outlines adapted to client needs.
Became Microsoft certified technical instructor
1975 – 1996 Foto-Comm Corporation, Oak Brook IL;
Account Executive, Production Coordinator
Duties: Planning and creating educational audio and video programs in Continuing Medical Education for international professional organizations; editing and writing promotional material, coordinating conferences, production and printing of graphics.
1973 – 1975 Rush Medical Center, Chicago IL:
Projection Coordinator
Duties: arranged and scheduled audiovisual services for major teaching hospital, including graduate medical school; assisted in production of audio and video teaching programs; assist medical professionals in design of instructional materials and presentation modes
Certifications:
Microsoft Certified Systems Engineer (NT); Microsoft Certified Trainer,
Microsoft Certified Professional + Internet, Certified Technical Trainer, Linux Certified Professional
Microsoft Courses certified to teach:
Windows NT 4.0 level:
#578 Networking Essentials
#803 Administering Windows NT 4.0
#922 NT4.0 Core Technologies
#688 Microsoft TCP/IP in Windows NT 4.0
#689 Windows NT 4.0 in the Enterprise
#936 Microsoft Internet Information Server 4.0
#836 Microsoft Proxy Server
#827 Microsoft Systems Management Server
Windows 2000 Level:
#2150 Designing a Secure Windows 2000 Network
#2151 Network and Operating System Essentials
#2152 Implementing Windows 2000 Server & Professional
#2153 Implementing Windows 2000 Network Infrastructure
#2154 Implementing & Administering Windows 2000 Directory Services
#1560 Upgrading Support Skills from NT 4.0 to Windows 2000
Computer Applications Taught:
Operating Systems:
DOS 6.2
Windows 3.1*
Windows 95*
Windows NT 4.0*
Windows 2000
Windows XP
AppleShare
Linux basics
Word Processors:
WordPerfect 7.0*, 8.0
WordPerfect 6.1 Windows*
WordPerfect 5.1 DOS
MS Word 6.0, 7.0, ‘97*, 2000, XP*
Microsoft Word MAC
WordPro ‘96*
AmiPro
Spreadsheets:
Excel 5.0, 7.0, ‘97*, 2000, XP*
Lotus 1-2-3*, Win3.1, Windows ‘95
Databases:
Lotus Approach 3.0
FoxPro
Access XP
Internet
HTML Language*
Intro to the World Wide Web
FrontPage ’97, 98, 2000, 2002
Netscape Communicator
Desktop Publishing:
Adobe PageMaker 5.0, 6.0, 6.5*
QuarkXpress *
PhotoShop 4.0
FrameMaker
Presentation Graphics:
PowerPoint ’97, 2000, XP
PowerPoint MAC
Visio 4.0
Management Tools:
ACT 2.0, 4.0, 5.0
Quicken
Lotus Organizer
Lotus Notes 4.0 , 4.5
Microsoft Project 4.1, ‘98*, 2000, XP
Communication:
cc:Mail 2.2
Lotus Notes Mail 4.0
Microsoft Exchange
Outlook XP
Note: Courses marked with * have been taught at Beginning, Intermediate
and Advanced level.
References
Marianne O’Donoghue, MD
120 Oakbrook Center Mall, St. 410
Oak Brook IL 60523-1806
630 574-5860
Greg Averill
Firestone Retail Stores, Inc.
630 400-2806
gaverill@bfusa.com
Dave Sennett
. PresidentSteve Bellinger
Training Manager, SimChicago
14 E. Elm St.
Chicago IL 60606
312-558-1784
Steveb@simchicago.com
